Operations Management in Action: Kier Group Plc Analysis

Operations Management in Action: Kier Group Plc Analysis Operations Management in Action For this assignment we have been asked to research the Industry sector, choose a business within that sector, and then analyse and evaluate the business we have chosen from an operations manager point of view. First we must know what the Industry sector is. According to oxford dictionary the word industry means ‘Economic activity concerned with the processing of raw materials and manufacture of goods’ (Oxford Dictionary. 2014).This means that the industry sector have businesses within it that deal with the processing of raw materials and manufacture of goods. This is also called the secondary sector or manufacturing sector. In 2009 the UK manufacturing sector generated  £140bn in revenue this is 11% of the UK total economy. This sector also employed 2.6 million people which equals out to be 8% of the UK workforce. The whole sector itself is spilt up into 14 different industries by the government which include textiles and chemicals (BIS. 2010). The business I have chosen is Kier Group plc. The reason that Kier Group plc fit within the Industry sector/secondary sector is because this is a construction firm that deals with turning raw materials in a finished products i.e. turning bricks into buildings. Kier Group plc offers their services to the public and private sectors, these services include ‘civil engineering, mining, mechanical electrical design and installation†¦ and 3D modeling’ (Kier Construction. 2014). An example of public sector customer would be the Northampton Borough Council in creating their new  £7 million North Gate Bus Station (Northampton Chronicle Echo. 2014). An example of a private sector customer would be Network Rail Infrastructure Ltd, as Kier Group plc did the King’s Cross Station roof refurbishment (Kier Group. 2013). Kier Group plc’s clients are often other business or large public bodies such as Councils due to their ability and proven track record with multi-million pound contracts that they are asked to do or win the contracts against other competitors such as Balfour Beatty PLC. Kier Group plc operate on a global scale however some parts within Kier Group plc work within the U.K. Any organisation can be shown as multiple of input/output diagrams in a hierarchy format. At the bottom of this hierarchy would be the customer’s needs being transformed into consumer satisfaction (Muhlemann, A. Oakland, J. Lockyer, K. 1993). As every business is made with the customer in mind even if the businesses overall goal could be to maximise profits they still need the customer. However other input/output diagrams in the hierarchy differ from business to business. As a car mechanic shop wouldn’t use the same ways to satisfy consumers as a bridal dress shop would. As Kier Group plc deals with construction it has a specific inputs and outputs. Five inputs of Kier Group plc would be skilled labour, high quality equipment, energy, building materials, and basic project designs. Three outputs of the company would be buildings, infrastructure, and recycled materials. Skilled labour is an input for Kier Group plc because to be able operate as a building business they would need skilled labour. This is because the jobs that the business could be doing may have a high risk of doing lots of damage not just money’s terms but in personnel terms as well. This would also be beneficial to the business as it could lead to being more productive due to the skilled labour however it would be costly hiring someone that’s highly skilled or even over skilled for the job rather than someone who could just about do the job. But in the company’s overview they want to offer clients ‘world-class solutions’ (Kier Group. 2014)which suggests that the highly skilled labour would be used. High quality equipment is would be a specific input for Kier Group plc due to the nature of the job that the business gets inquired about. These can be very complex jobs such as the Kings Cross Station roof refurbishment. Not only did they refurbish an iconic building roof, the station had to stay open with thousands of people walking underneath the building work. This shows the high quality equipment would be needed as an input. The reason that energy is needed as an input as the business would be using computers to design projects and also it would be needed to power equipment on site. It is a needed input in this business. Building materials are a vital input to the business as they are needed to get to the final product. Without these, the business would not be able to run as a construction business. Kier Group plc need to start from a basic project design to be able to make what the customer want like the business to make. That’s is why basic project designs is a needed input for the business. As Kier Group plc have architects that would design the final product from these basic project designs whether it would be a finish building or a new part for railways. A specific output for Kier Group plc would be buildings as this is the main product/good that the business produces. They way in which this would be produced from inputs would be via project process. Project production is a type of production that has low volume of products but high variety between each one. This means that each new project would be different from the last using different materials with different quantities. They also have to be made in a fix location which is one of the classifications of a project production. During the production of each building uses a mixed process technology it uses manual and mechanised. This means that during the production of each building there are parts which are done via hand with no machinery and there are parts where machinery is utilised but under the control of humans (Evens, J. 1993). Infrastructure in another output of Kier Group plc as it doesn’t only make buildings it also builds roads, railway parts and much more which is a vital part in the UK’s infrastructure. These would also be produced in a project production as each part of infrastructure they make would be different from another part. One other output the Kier Group plc produces are recycled materials. Kier Group plc has a recycling service which is used in many counties. Recycled materials go through many processes. It is made via continuous flow production as it has a high product volume, there’s some although not much product variety. During the processes the recycled material goes though there are a high number of automated and specialised equipment that does a large amount of the work. There is also labour that take out any rubbish that can’t be recycled or shouldn’t be in that particular recycling line this doesn’t require high skills. The reason that it is not a Mass production is that there isn’t any variety between each product at the end (Evens, J. 1993). The demand for the products and services the Kier Group plc produce usually depend on the economic state of the country but there are also other factors the affect the demand for the business. These factors include: globalisation, demand for more sustainable construction, demographic changes and increasing importance for technology use in construction. The demand for the products and services that Kier Group plc produce usually depend on the economic state of the country but there are also other factors the affect the demand for the business. These factors include: globalisation, demand for more sustainable construction, demographic changes and increasing importance for technology use in construction. The reason that the state of the economy affects the demand for Kier Group plc’s products and services is because buildings and infrastructure is capital which helps boost long term growth. These are the first things that are cut if the economy was to go into decline. When the recession hit in 2008 according to House of Commons there was a fall by 6.2% in gross value added for the construction industry, followed by a 7.9% fall in GVA, then an increase by 1.1% in 2011, and then followed by a 6.0% drop in GVA during the double dip recession (Rhodes, C. 2013). This data shows there is a correlation between the construction industry including Kier Group plc and the state of the economy. The demand for more sustainable construction also impacts the stability of the demand of Kier Group plc’s products and services because if the business doesn’t offer the right amount of sustainable construction or by offering ‘green’ alternatives they may lose customers and clients. As new legislation is soon to be coming into action due to the UK’s recent air pollution issues this would mean a possible overhaul of more carbon producing processes. However to overcome this Kier Group plc currently generates 10% of its revenue by using recycled material, low energy alternatives and more sustainable materials (Fry, C. 2014) Every business needs demand to be able to sell its good and/or services however you need to be able to have enough capacity to meet this demand. Capacity planning is vital in operations strategies. Capacity is best when it around 75-90% utilised. Having capacity between these levels means that you should still be able to cope with new clients without having to turn larger clients down and also you won’t be running with excess capacity. Excess capacity is a large cost on businesses and may lead to layoffs and department closures (Hill, T. 1991) There are 3 different strategies that a business can use to plan capacity to meet demand. These policies are: Matching Capacity with Demand, Excess Capacity, and Capacity Shortage Policy. Matching capacity with demand means that the business tries to keep as close to demand as they possibly can. This policy means that it sometimes has excess capacity in which it has the ability to get more clients or customers. However it also means there is a shortage of capacity. During these times a business would have to subcontract out work to get a short term increased capacity or they would lose sales this could come from poor quality of work from being rushed to compete work. A Capacity Shortage Policy is when there is a gap between the demand and the capacity where demand is always higher than capacity. As there is a high capacity utilisation this means there is a strong return on investment. This type of policy is usually best for goods or services that usually relate to status or are in fashion. This would mean that there is a high capacity utilisation which in turn leads to a strong return on investment. For example the iPhone 4 White. When it came out it was being sold quicker than it was being made. The way that Kier Group plc plan their capacity is by a strategy called Excess Capacity Policy (Fry, Colin. 2014). This policy means that the business has a goal of maintaining enough capacity to be able to meet with demand or to reduce the chance of not meeting demand. Although this policy can lead to higher costs than the other two polices it is the best policy for this business. This is because the business does not know if they are going to win a bid for a client so there needs to be spare capacity in case they do win the bid. As large construction businesses get invited to present their bid on large projects so the business always need to be prepared for these invites. Kier Group plc could better utilise operations management to counter some of the challenges that it has in the ever changing market place. It could utilise Lean Operations more this is because there is going to be more legislation regarding reducing waste and carbon footprint. It’s better to be proactive to changes in legislation than to be reactive as it shows the business has a strong CSR which customers and clients look for. Lean Operations is minimising the amount of waste there is in order to operate quicker, produce higher quality work and also to operate at low costs. The reason that lean operation is suited for Kier Group plc is because in the lean approach there is a focus on producing only when there is a need to produce, this does mean there is a lower capacity utilisation however this fits in well with the Excess Capacity Policy has the business already is implementing. Some of the techniques that could be used in lean operations for the business could be JIT supply and Total Involvement. JIT supply means just in time supply. This means that you wouldn’t receive materials until you need those materials (Hill, T. 1987). This would be useful in the business because it means there wouldn’t been material they don’t need wasting space in a construction site. For example the wouldn’t need a road tarmaer when the drainage is still 3 days away from being completed not only could it be wasting space it could be in the way of workers increasing the distance from the materials they’re using to the place where they need to use them. If 10 workers had to go an extra 20 seconds out of their way whilst this tarmacer was 3 days early and each worker had to do this trip 40 times a day that adds an extra 400 minutes on their travel overall on the 3 days the tarmacer was there. With JIT supply the tarmacer would arrive on the day it was needed saving the 400 minutes which could have been wasted. Total involvement is when everyone within the business is aware of the lean approach of the business. If everyone is doing it, it would become second nature to abide by the 5S’s of lean operations. These are sort, straighten, shine, standardise and sustain (Muhlemann, A. Oakland, J. Lockyer, K. 1993) Sort means to eliminate what is not needed and to keep whatever is needed in the production of goods. Straighten means to place tools and equipment is such a way that is it easily accessible as lots of time is spent looking for tools that have been misplaced. Shine is to keep things clean and tidy. This could lead to less injuries due to slipping over dirt or waste packaging. Standardise means to keep to a certain level of cleanliness and sustain is to keep to this standardisation throughout each product life cycle. These methods of lean operations keep Kier Group plc near the top of the construction market as they would be less wasteful, operate with lower costs and also could lead to a better workforce from total involvement as everyone would feel they are impacting the businesses performance. References – BIS. (2010). Manufacturing in the UK.An economic analysis of the sector. 1 (1), p11. Evens, James (1993).Applied Production and Operations Management. 4th ed. Eagan, Minnesota: West Publishing Company. p126-127. Fry, Colin., 2014. Interview. 25 March. 18:00 Hill, Terry (1987).Small Business Production/Opertations management. Basingstoke, Hampshire: Macmillan education ltd. 147-148. Hill, Terry (1991).Production/Operations Management. 2nd ed. Hemel Hempstead, Hertfordshire: Prentice Hall Internation (UK) Ltd. p47-49. Kier Construction. (2014).GROUP STRUCTURE.Available: http://www.kier.co.uk/about/group-structure.aspx. Last accessed 22/03/2014. Kier Group. (2013).KINGS CROSS STATION ROOF REFURBISHMENT.Available: http://www.kier.co.uk/case-study/view-all/kings-cross-roof/case-study.aspx. Last accessed 24/03/2014. Kier Group. (2014).COMPANY OVERVIEW.Available: http://www.kier.co.uk/about/company-overview.aspx. Last accessed 20/03/2014. Muhlemann, A. Oakland, J. Lockyer, K (1993).Production and Operations Management. 6th ed. London: Pitman Publishing. p3-395. Northampton Chronicle Echo. (2014).Your questions answered about the new North Gate bus station.Available: http://www.northamptonchron.co.uk/news/business/business-news/your-questions-answered-about-the-new-north-gate-bus-station-1-5888441#. Last accessed 23/03/2014. Oxford Dictionary. (2014).industry.Available: http://www.oxforddictionaries.com/definition/english/industry?q=Industry. Last accessed 25/03/2014. Rhodes, Chris. (2013). Construction Industry.Economic Policy and Statistics. 1 (1), p1-3. By Chris FryBUS2010-STD

The Power of Sin in Nathaniel Hawthornes The Scarlet Letter :: Scarlet Letter essays

The Power of Sin in The Scarlet Letter Sin is the main theme in the Scarlet Letter. All of the characters in the book were somehow affected by the main sin, which was adultery. The three main characters were the most widely affected, and their whole lives were molded by the way they dealt with the sin. The sin surrounds, encloses, and strangles them. There was no escaping from its harsh consequences. Hester Prynne's sin was as an adulteress, and the result of this was that she had to wear the scarlet letter "A." She feels that her sin has taken away everything she had, and given her one thing in return; her baby. Although she had dignity and pride when she first stepped out of the prison and when she stood upon the scaffold this "A" unfamilarized and seperated her from the community, and she stood alone with her child as she does for the most part of her life following this event. From then on, she was to live away from the community with her baby, Pearl, and was shunned by everyone. The sin she has committed has made her think that death would be an easy way out and that she deserves little, for she says, "I have thought of death, have wished for it, would have even prayed for it, were it fit that such as I should pray for anything." Throughout the next years, the sin Hester committed changes her personality and identity. Once a beautiful woman, Hester now looks plain and drab. Once passionate, she is now somber and serious. She had contained a precious quality of womanhood that has now faded away. Her plain gray clothes symbolize her temperament and disposition. There are also good effects that the sin has on her. She becomes more giving and caring, and is endlessly helping the poor and sick and doing neighbors favors. Hester feels that she owes it to the community, and is also forcing herself into a life of service to others. The sin stays with her throughout her life, and even when she leaves her town, she feels obligated to come back and fullfill her punishment. The sin made her lifestyle worse, but it changed her

The Freshman 15 Essay -- essays research papers fc

When I arrived here at college I was extremely disappointed with the selection of food here in the cafeteria. I frequently found myself eating only hamburgers and pizza over and over again, simply because I did not like the other choices. About four months into the school year I had do go to the doctor for a virus and when the nurse weighed me I was a little surprised by what I saw. I had gained a little over ten pounds, close enough to what some refer to as the â€Å"Freshman 15.† It is a common fear among college students that they are going to gain fifteen pounds during the course of adjusting to college life. However experts have stated that the idea of the so called â€Å"Freshman 15,† is not that accurate. Every college student is obviously not going to gain fifteen pounds. However I believe that it is possible and it is a problem for many college students. College life completely changes eating habits among college students. Most students do not make the right c hoices about eating and exercising. College students across the country are severely unhealthy in their behaviors, and for some students the â€Å"Freshman 15† may be a reality. Experts who study the concept of the â€Å"Freshman 15† are deeply divided in their findings. Some downplay the significance of the problem of freshman weight gain, basing their findings only on the average weight gain among college students. In a study done by the Journal of American College Health, found that of the 59 percent of students who gained weight the average increase was only 4.6 pounds. They concluded their study by stating that they believed the Freshman 15 is a myth, based upon that premise (Graham, and Jones). The truth is that fifty-nine percent of the students studied did gain weight, and not all students are going to gain exactly fifteen pounds. Other experts do however believe that weight gain among college freshman is a very serious problem. Registered dietitian Ann Selkowitz Litt recently authored, â€Å"The College Students Guide to Eating Well on Campus,† which is designed to help college students make the right eating choices. On an online chat with several college students on USA Today’s website she stated that â€Å"College students now are gaining the "freshman 20" or "freshman 25.† She blames the growing problem on erratic eating habits, the drinking large quantities of alcoh... ... State University. Graham, Melody, Amy Jones. â€Å"Freshman 15: valid theory or harmful myth?† Journal of American College Health. Jan 2002. Expanded Academic ASAP. InfoTrac. YCP 18 Mar 2003. . Linder, Lawrence. â€Å"Eating Right; the Freshman 15 recalculated.† WashingtonPost. 12 Sep 2000, Final Ed: WH9. 18 Mar 2003. . Litt, Ann. The Freshman 15. 28 Aug 2001. USA Today. 12 Apr 2003. . Interview. â€Å"The Freshman 15.† Personal Interview. 29 Mar 2003. Somers, Elizabeth. â€Å"College Freshman can avoid the Freshman 15.† CNN Online. 19 Aug 1999. 20 Mar 2003.

Roles of Transportation

CHAPTER 3. ROLE OF TRANSPORTATION IN SOCIETY NPTEL May 7, 2007 Chapter 3 Role of transportation in society 3. 1 Overview Transportation is a non separable part of any society. It exhibits a very close relation to the style of life, the range and location of activities and the goods and services which will be available for consumption. Advances in transportation has made possible changes in the way of living and the way in which societies are organized and therefore have a great in uence in the development of civilizations.This chapter conveys an understanding of the importance of transportation in the modern society by presenting selected characteristics of existing transportation systems, their use and relationships to other human activities. Transportation is responsible for the development of civilizations from very old times by meeting travel requirement of people and transport requirement of goods. Such movement has changed the way people live and travel. In developed and develo ping nations, a large fraction of people travel daily for work,shopping and social reasons.But transport also consumes a lot of resources like time,fuel, materials and land. 3. 2 Economic role of transportation Economics involves production, distribution and consumption of goods and services. People depend upon the natural resources to satisfy the needs of life but due to non uniform surface of earth and due to di erence in local resources, there is a lot of di erence in standard of living in di erent societies. So there is an immense requirement of transport of resources from one particular society to other.These resources can range from material things to knowledge and skills like movement of doctors and technicians to the places where there is need of them. 3. 2. 1 The place, time, quality and utility of goods An example is given to evaluate the relationship between place, time and cost of a particular commodity. If a commodity is produced at point A and wanted by people of anoth er community at any point B distant x from A, then the price of the commodity is dependent on the distance between two centers and the system of transportation between two points. With improved system the commodity will be made less costly at B. . 2. 2 Changes in location of activities The reduction of cost of transport does not have same e ect on all locations. Let at any point B the commodity is to be consumed. This product is supplied by two stations A and K which are at two di erent distances Introduction to Transportation Engineering 3. 1 Tom V. Mathew and K V Krishna Rao CHAPTER 3. ROLE OF TRANSPORTATION IN SOCIETY NPTEL May 7, 2007 from B. Let at present the commodity is supplied by A since it is at a lesser distance but after wards due to improvement in road network between B and K,the point K becomes the supply point of product. . 2. 3 Conclusions †¢ Transport extends the range of sources of supply of goods to be consumed in an area, making it possible for user to get resources at cheap price and high quality. †¢ The use of more e cient systems of supply results in an increase in the total amount of goods available for consumption. †¢ Since the supply of goods is no longer dependent on the type of mode, items can be supplied by some alternative resources if usual source cannot supply what is needed. 3. 3 Social role of transportationTransportation has always played an important role in in uencing the formation of urban societies. Although other facilities like availability of food and water, played a major role, the contribution of transportation can be seen clearly from the formation, size and pattern, and the development of societies, especially urban centers. 3. 3. 1 Formation of settlements From the beginning of civilization, the man is living in settlements which existed near banks of major river junctions, a port, or an intersection of trade routes. Cities like New York, Mumbai and Moscow are good examples. . 3. 2 Size and pattern of settlements The initial settlements were relatively small developments but with due course of time, they grew in population and developed into big cities and major trade centers. The size of settlements is not only limited by the size of the area by which the settlement can obtain food and other necessities, but also by considerations of personal travels especially the journey to and from work. The increased speed of transport and reduction in the cost of transport have resulted in variety of spatial patterns. . 3. 3 Growth of urban centers When the cities grow beyond normal walking distance, then transportation technology plays a role in the formation of the city. For example, many cities in the plains developed as a circular city with radial routes, where as the cities beside a river developed linearly. The development of automobiles, and other factors like increase in personal income, and construction of paved road network, the settlements were transformed into urban centers of intense travel activity. 3. 4 Political role of transportationThe world is divided into numerous political units which are formed for mutual protection, economic advantages and development of common culture. Transportation plays an important role in the functioning of such political Introduction to Transportation Engineering 3. 2 Tom V. Mathew and K V Krishna Rao CHAPTER 3. ROLE OF TRANSPORTATION IN SOCIETY NPTEL May 7, 2007 units. 3. 4. 1 Administration of an area The government of an area must be able to send/get information to/about its people. It may include laws to be followed, security and other needful information needed to generate awareness.An e cient administration of a country largely depends on how e ectively government could communicate these information to all the country. However, with the advent of communications, its importance is slightly reduced. 3. 4. 2 Political choices in transport These choices may be classified as communication, military movement, travel o f persons and movement of freight. The primary function of transportation is the transfer of messages and information. It is also needed for rapid movement of troops in case of emergency and finally movement of persons and goods.The political decision of construction and maintenance of roads has resulted in the development of transportation system. 3. 5 Environmental role of transportation The negative e ects of transportation is more dominating than its useful aspects as far as transportation is concerned. There are numerous categories into which the environmental e ects have been categorized. They are explained in the following sections. 3. 5. 1 Safety Growth of transportation has a very unfortunate impact on the society in terms of accidents. Worldwide death and injuries from road accidents have reached epidemic proportions. killed and about 15 million injured on the road accidents annually. Increased variation in the speeds and vehicle density resulted in a high exposure to acci dents. Accidents result in loss of life and permanent disability, injury, and damage to property. Accidents also causes numerous non-quantifiable impacts like loss of time, grief to the near ones of the victim, and inconve- nience to the public. The loss of life and damage from natural disasters, industrial accidents, or epidemic often receive significant attention from both government and public. This is because their occurrence is concentrated but sparse.On the other hand, accidents from transport sector are widespread and occurs with high frequency. For instance, a study has predicted that death and disabilities resulting from road accidents in comparison with other diseases will rise from ninth to third rank between 1990 and 2020. Road accidents as cause to death and disability could rank below heart disease and clinical depression, and ahead of stroke and all infectious diseases. Significant reduction to accident rate is achieved in the developing countries by improved road des igned maintenance, improved vehicle design, driver education, and law enforcements.However in the developing nations, the rapid growth of personalized vehicles and poor infrastructure, road design, and law enforcement has resulted in growing accident rate. 3. 5. 2 Air Pollution All transport modes consume energy and the most common source of energy is from the burning of fossil fuels like coal, petrol, diesel, etc. The relation between air pollution and respiratory disease have been demonstrated by various studies and the detrimental e ects on the planet earth is widely recognized recently. The combustion of Introduction to Transportation Engineering 3. Tom V. Mathew and K V Krishna Rao CHAPTER 3. ROLE OF TRANSPORTATION IN SOCIETY NPTEL May 7, 2007 the fuels releases several contaminants into the atmosphere, including carbon monoxide, hydrocarbons, oxides of nitrogen, and other particulate matter. Hydrocarbons are the result of incomplete combustion of fuels. Particulate matters are minute solid or liquid particles that are suspended in the atmosphere. They include aerosols, smoke, and dust particles. These air pollutants once emitted into the atmosphere , undergo mixing and disperse into the surroundings. 3. 5. Noise pollution Sound is acoustical energy released into atmosphere by vibrating or moving bodies where as noise is unwanted sound produced. Transportation is a major contributor of noise pollution, especially in urban areas. Noise is generated during both construction and operation. During construction, operation of large equipments causes considerable noise to the neighborhood. During the operation, noise is generated by the engine and exhaust systems of vehicle, aerodynamic friction, and the interaction between the vehicle and the support system (road- tire, rail-wheel).Extended exposure to excessive sound has been shown to produce physical and psychological damage. Further, because of its annoyance and disturbance, noise adds to mental stress and f atigue. 3. 5. 4 Energy consumption The spectacular growth in industrial and economic growth during the past century have been closely related to an abundant supply of inexpensive energy from fossil fuels. Transportation sector is unbelieved to consume more than half of the petroleum products. The compact of the shortage of fuel was experienced during major wars when strict rationing was imposed in many countries.The impact of this had cascading e ects on many factors of society, especially in the price escalation of essential commodities. However, this has few positive impacts; a shift to public transport system, a search for energy e cient engines, and alternate fuels. During the time of fuel shortage, people shifted to cheaper public transport system. Policy makers and planners, thereafter gave much emphasis to the public transit which consume less energy per person. The second impact was in the development of fuel-e cient engines and devices and operational and maintenance practi ces.A fast depleting fossil fuel has accelerated the search for energy e cient and environment friendly alternate energy source. The research is active in the development of bio-fuels, hydrogen fuels and solar energy. 3. 5. 5 Other impacts Transportation directly or indirectly a ects many other areas of society and few of then are listed below: Almost all cities uses 20-30 percent of its land in transport facilities. Increased travel requirement also require additional land for transport facilities. A good transportation system takes considerable amount of land from the society.Aesthetics of a region is also a ected by transportation. Road networks in quite country side is visual intrusion. Similarly, the transportation facilities like y-overs are again visual intrusion in urban context. The social life and social pattern of a community is severely a ected after the introduction of some trans- portation facilities. Construction of new transportation facilities often require substant ial relocation of residents and employment opportunities. Introduction to Transportation Engineering 3. 4 Tom V. Mathew and K V Krishna Rao CHAPTER 3. ROLE OF TRANSPORTATION IN SOCIETY NPTEL May 7, 2007 3. Summary The roles of transportation in society can be classified according to economic, social, political and environmental roles. The social role of transport has caused people to live in permanent settlements and has given chances of sustainable developments. Regarding political role, large areas can now be very easily governed with the help of good transportation system. The environmental e ects are usually viewed negatively. 3. 7 Problems 1. Safety criteria of transportation is viewed under (a) Political role of transportation (b) Environmental role of transportation c) Social role of transportation (d) None of these 2. Which of the following is not a negative impact of transportation? (a) Safety (b) Aesthetics (c) Mobility (d) Pollution 3. 8 Solutions 1. Safety criteria of tr ansportation is viewed under (a) Political role of transportation (b) Environmental role of transportationv (c) Social role of transportation (d) None of these 2. Which of the following is not a negative impact of transportation? (a) Safety (b) Aesthetics (c) Mobilityv (d) Pollution Introduction to Transportation Engineering 3. 5 Tom V. Mathew and K V Krishna Rao

Gold’s Gym Essay

Gold’s gym has been the authority in fitness since 1965 dating back to the original Gold’s Gym in Venice, California. It was the place for serious fitness. Thereafter, Gold’s Gym quickly became known as â€Å"The Mecca of bodybuilding†. In 1977, Gold’s Gym received international attention when it was featured in the movie ‘Pumping Iron’ that starred Arnold Schwarzenegger and Lou Ferrigno. Today, Gold’s Gym has expanded its fitness profile to offer all of the latest equipment and services, including group exercise, personal training, cardiovascular equipment, spinning and yoga, while maintaining its core weight training tradition. With 3.5 million members worldwide, Gold’s Gym continues to change lives by helping people achieve their individual potential. Mission Statement: â€Å"To enhance the quality of life in the communities we serve, through our fitness philosophy, facilities, programs, and products; and to instill in the lives of people everywhere the value of health and fitness.† We are committed to exceeding our members’ fitness goals by utilizing our rich history established over the last 42 years of superior training, information, support and guidance provided by the largest and the best fitness organization in the world. â€Å"Service excellence is our golden rule.† Vision: To inspire, support, and lead every member in their effort toward a healthy, productive, and fun life, and to provide a safe, fun, energetic, rewarding, and fair working environment. We are the inspiration and the leadership that will guide the Wenatchee Valley to be the fittest community in America. We are the Customer Care benchmark. We are passionate about helping others. We are a great company for which to work.   Core Values: Respect – Have regard for others’ beliefs and viewpoints. Candor – Speak openly and honestly. Integrity – Don’t â€Å"act† as though you have values – Be your values. If you really don’t care about other people, PLEASE don’t work here. Learning and Knowledge Sharing – Intellectual capital is our most valuable treasure. Share what you learn and be open to learn from others. Teamwork – This isn’t about you or me. It is about us. Make everyone around you look good. Humility – We are all equally important†¦.and equally unimportant. Accountability – True accountability is the process of constantly asking yourself; â€Å"what else can I do to make things better?† While it may have started out as a humble hard core training gym, Gold’s Gym has grown into a fitness empire. So does big mean bad? Or can corporate gyms still be a good place for independently minded personal trainers? With hundreds of locations across the world, the mega fitness employers of hour fitness, Bally Total Fitness and Gold’s gym are going to be tempting places where personal trainers can get almost guaranteed employment. The Personal Training Job Board is packed with entry level jobs. Gold’s Gym International, Inc. is an international chain of co-ed fitness centers commonly referred to as â€Å"gyms†. Each gym features a wide array of exercise equipment, group exercise classes and personal trainers to assist clients. Its headquarters are in Irving, Texas Today, Gold’s Gym claims to be the largest chain of co-ed gyms in the world, with more than 750 locations in 42 states and 30 countries. Gold’s Gym has a membership of more than three and a half million, split almost equally between male and female patrons. Gold’s Gym locations are equipped with cardiovascular and strength training equipment and offer group exercise classes such as group cycling, Pilates, Latin dance yoga and stretching through the company GGX (Gold’s Group Exercise) program. Many gyms also offer basketball, swimming pools and boxing studios. Gold’s Gym is privately owned. It was acquired from its previous owner, private equity firm Brockway Moran & Partners, by Robert Rowling’s TRT Holdings in 2004 for approximately $158 million. Brockway Moran had acquired the company in 1999. The current chief corporate officers include President and CEO Jim Snow, David Fowler as senior divisional vice president, and Aaron Watkins as senior vice president of finance and accounting. Average Gold’s Gym Salaries: As of May 30, 2012, the average salary for gold’s gym jobs is $41,000 USD. Average gold’s gym salaries can vary greatly due to company, location, industry, experience and benefits. This salary was calculated using the average salary for all jobs with the term â€Å"gold’s gym† anywhere in the job listing. Jobs: Employees must be at least 18 years of age. Gold’s Gym is an equal opportunity employer who recognizes the value of having a diverse workforce. It seeks and encourages qualified applicants regardless of gender, ethnicity, or other cultural or physical characteristics. Fitness Sales Manager Our Sales Managers are responsible for consistent improvement of club sales and operations through effective planning, implementation, use and exercise of independent judgment and discretion in determining how to best maximize profits, contain costs, and hold club employees accountable. Personal Training Sales Manager Personal Training Sales Managers are responsible for selling training packages for our certified personal training staff and holding Personal Training Sales Counselors and Personal Trainers accountable. Fitness Sales Counselor A Membership Sales Counselor will actively pursue enrollment of new members through self-generated and Company-sponsored programs, promotions and referrals. This includes establishing and maintaining lead boxes; calling on new businesses for corporate accounts, obtain leads from existing members, give club tours and membership presentations, utilize computer programs to track appointments and sales. Personal Training Sales Counselor A Personal Training Sales Counselor will actively pursue enrollment of new members into Gold’s Gym Pro Results Personal Training packages by providing introductory training assessments, and utilizing computer programs to track appointments and sales. Operations Manager The job of our Operations Managers is to ensure that our members receive exceptional service from a happy, friendly staff in a clean and well-maintained facility. Operations Managers hire, train, and supervise all fitness, babysitting and janitorial staff, resolve all membership issues, update past due accounts, manage payroll and supplies budget, and uphold company standards Club Staff The job of our club staff is to meet, greet and check-in members and guests of Gold’s Gym, provide excellent customer service and update member’s account information using various computer applications and be assertive, enthusiastic and punctual. Group Fitness (Aerobics) Group Fitness Trainers are enthusiastic, professional, motivated, experienced individuals who enjoy teaching group fitness. They have experience in teaching one or several of the following formats: Cycling, Step, Latin, Hip Hop, light weight dumbbells, Kick box Cardio, Aqua, Mat Pilates and yoga. Personal Trainer The main responsibility of our Personal Trainers is to design and implement programs for our personal training clients. They are expected to treat all clients in a professional and compassionate manner and be prepared to advise clients of what to do during their â€Å"off day† when they are exercising on their own. In general, the trainer position requires you to be a positive fitness role model for all our clients and club members Building Maintenance The Building Maintenance personnel must have experience in at least one of the following specialties: wood floor refinishing, tile work, HVAC, painting, CPO, plumbing, electrical. Janitor The Janitor maintains the cleanliness and beauty of the club by cleaning the locker rooms, mopping floors, emptying trash containers, wiping off counters, cleaning equipment, cleaning mirrors and windows, etc. Equipment Technician The Equipment Technician must have a solid experience troubleshooting electrical, electromechanical and mechanical systems. Job Descriptions Tasks: Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers. Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compute, record, and proofread data and other information, such as records or reports. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Complete work schedules, manage calendars, and arrange appointments. Review files, records, and other documents to obtain information to respond to requests . Greets each member and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym. Says â€Å"Hello† to all incoming guests and says â€Å"Good-bye† to all outgoing guests. Provides security and control to the front door area of the facility. Checks each member into the gym using the proper check-in procedures. Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor. Register all guests into the gym using proper registration procedures. Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner. Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. Addresses callers’ requests and/or takes appropriate messages. Registers all telephone inquiries in the TI register in the Master Production Binder and transfers the call to the appropriate Fitness Consultants. Responsible for following up on telephone inquiries to ensure that the appointment was booked properly. Responds immediately to member requests, inquiries and concerns. Maintain neat appearance and wear proper uniform attire with nametag while on duty. Distributes keys, towels and other materials as needed. Reserves time/makes appointments for tanning, special classes or other activities sponsored by the gym. Tools: Franking or postage machines — Postage machines Photocopiers — Photocopying equipment Scanners — Data input scanners Computers — Laptop and Desktop computer Technology: Accounting software — Billing software; Bookkeeping software; Intuit QuickBooks software Data base user interface and query software — Alpha Software Alpha Five; IBM Check Processing Control System CPSC; Microsoft Access; St. Paul Travelers e-CARMA Document management software — Filing system software; Records management software; Transcription system software Spreadsheet software — Microsoft Excel Word processing software — Microsoft Word Knowledge: Clerical —Word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Customer and Personal Service — Providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Accounting Principles — Understanding of basic accounting principles and cash processing procedures. Skills: Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Speaking — Talking to others to convey information effectively. Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do. Time Management — Managing one’s own time and the time of others. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Service Orientation — Actively looking for ways to help people. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Abilities: Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Comprehension — The ability to read and understand information and ideas presented in writing. Speech Recognition — The ability to identify and understand the speech of another person. Written Expression — The ability to communicate information and ideas in writing so others will understand. Information Ordering — The ability to arrange things or actions in a certain order or pattern, according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Work Activities: Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. Requirements: Education This occupation requires a high school diploma. Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers. Tasks: Observe participants and inform them of corrective measures necessary for skill improvement. Instruct participants in maintaining exertion levels to maximize benefits from exercise routines. Offer alternatives during classes to accommodate different levels of fitness. Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants’ capabilities and limitations. Teach proper breathing techniques used during physical exertion. Evaluate individuals’ abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Monitor participants’ progress and adapt programs as needed. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Provide students with information and resources regarding nutrition, weight control, and lifestyle issues. Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured persons to physicians. Tools: Balance beams — Balance boards; Balance disks Exercise balls — Medicine balls; Weighted exercise balls Fitness weights — Fitness jog belts; Free weights; Water ankle weights; Weighted swim vests Microphones Technology: Calendar and scheduling software — Appointment scheduling software; Contemporary Web Plus Appointment-Plus Data base user interface and query software — BioEx Systems Exercise Expert; DietMaster Systems DietMaster Medical software — BioEx Systems Nutrition Maker Plus Project management software — BioEx Systems Fitness Maker; Get Physical! Software Personal Trainer Pro; Natural Fitness Concepts The Trainers Edge; Vesteon Software Personal Trainer-PDA Knowledge: Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Skills: Instructing — Teaching others how to do something. Service Orientation — Actively looking for ways to help people. Speaking — Talking to others to convey information effectively. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Learning Strategies — Selecting and using training/instructional methods. Monitoring — Monitoring individuals, or organizations to make improvements or take corrective action. Coordination — Adjusting actions in relation to others’ actions. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Abilities: Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath. Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Extent Flexibility — The ability to bend, stretches, twist, or reach with your body, arms, and/or legs. Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. Speech Clarity — The ability to speak clearly so others can understand you. Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Work Activities: Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Requirements: Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate’s degree. Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents. Sales Manager Tasks: Manage, hire, train and develop sales staff. Generates sales leads through company’s sponsored events while coordinating with the regional marketing function locally. Oversees lead generation for sales team through Company’s sponsored (walk-ins) and employee sponsored (outreach and promotions). Motivate sales staff and monitor their production levels by using the established protocols and sales system programs. Hold daily production meeting with sales team. Establish and maintain the standard company protocol for sales tours and price presentation. Maintain and direct training & development of the gym sales staff. Establish and maintain an active referral system with the sales team. Establish and maintain a lead box/lead bowl system and monitor on a monthly basis. Develop and retain corporate client relationships through the sales team on a monthly basis. Audit sales team on a monthly basis. Maintain acceptable level of personal sales production. Submit monthly game plan for training, promotions and department meetings to General Manager and Area Manager. Create, implement and promote special events for the gym with regional marketing to generate new member sales. Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. Addresses callers’ requests and/or takes appropriate messages. Registers all telephone inquiries in the TI register in the Master Production Binder and transfers the call to the appropriate Fitness Consultants. Responsible for following up on telephone inquiries to ensure that the appointment was booked properly. Responds immediately to member requests, inquiries and concerns. Maintain neat appearance and wear proper uniform attire with nametag while on duty. Distributes keys, towels and other materials as needed. Technology: Calendar and scheduling software — Contact management software; Scheduling software Customer relationship management CRM software — Eden Sales Manager; FrontRange Solutions Goldmine software; Salesforce.com Salesforce CRM; Vanguard Software Vanguard Sales Manager Data base user interface and query software — Data entry software; Microsoft Access Electronic mail software — Email software; IBM Lotus Notes; Microsoft Outlook Spreadsheet software — Microsoft Excel Knowledge: Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Skills: Speaking — Talking to others to convey information effectively. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination — Adjusting actions in relation to others’ actions. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Service Orientation — Actively looking for ways to help people. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. Abilities: Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Expression — The ability to communicate information and ideas in writing so others will understand. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Recognition — The ability to identify and understand the speech of another person. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Written Comprehension — The ability to read and understand information and ideas presented in writing. Work Activities: Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources; in writing, or by telephone or e-mail. Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them. Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Requirements: Education Most of these occupations require a four-year bachelor’s degree, but some do not. College degree preferred. High school diploma and some college courses completed is required Fitness certifications. Related Experience A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. Previous experience in the fitness area as manager or sales head. Job Training Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training. Internal sales training at the fitness center. Job Zone Examples Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents. Job Evaluation – Point Method Analysis Defining Compensable Factors 1. Effort: earnest and conscientious activity intended to do or accomplish something through the exertion of physical or mental power. 2. Skill: ability and capacity acquired through deliberate, systematic, and sustained effort to smoothly and adaptively carryout complex activities or job functions involving ideas (cognitive skills), things (technical skills), and/or people (interpersonal skills) 3. Contact with Others: reaching out to or being in touch with another person, business or entity. For example, a salesperson may contact another person or business for a potential sale. 4. Complexity of Duties: Condition of having many diverse and autonomous but interrelated and interdependent components or parts linked through many dense interconnections. 5. Decision Making: Degree to which judgment is required to address typical problems associated with the position, and the impact that these decisions will have on the business Effort This factor evaluates physical and mental requirements of the job. It considers the amount of detail work, diversity of tasks, deadline pressures, and emergency situations. Degree Description of Characteristics 1 Minimal effort required (e.g., tasks are simple and routine, and use well-defined procedures) 2 Limited effort required (e.g., tasks are simple but varied, with some limitations set by standard practices and procedures) 3 Moderate effort required (e.g., tasks have some variation and complexity,with work governed only by broad instructions and objectives) 4 Substantial effort required (e.g., tasks are highly varied and complex, involving analysis and evaluation of many complex and important factors) 5 Extreme effort required (e.g., tasks are highly varied and extremely complex, involving analysis and evaluation of many complex and important factors) Skills This factor evaluates the ability to exercise cognitive skills, technical skills, and/or interpersonal skills. Degree Description of Characteristics 1 Little skill required (e.g. use of reading and writing, adding and subtracting; following of instructions, computer literacy and proper speech, with basic health and fitness skills) 2 Limited skill required (e.g. use of simple use of formulas and formulation of schedules; operation of equipment and machines; checking of reports, forms, records, and comparable data, with fitness training skills) 3 Moderate skill required (e.g. use of different methods of analysis; interpretation of data, equivalent to 1 to 3 years’ applied training in a particular or specialized occupation with fitness training skills) 4 Substantial skill required (e.g. use of advance methods of analysis and interpretation, all varieties of measuring instruments, equivalent to complete accredited apprenticeship in a recognized occupation; or equivalent to a 2-year health, nutrition or fitness college education and skills) 5 Extreme skill required (e.g. use of higher application of principles and the performance of related practical operations, together with a comprehensive knowledge of the theories and practices, health, fitness, management and other related fields. Equivalent to completing 4 years of health, nutrition or fitness college or university education and skills) Contact with Others This factor evaluates personal interaction with others outside direct reporting relationships (e.g. employees from other departments, customers, vendors/suppliers, the general public, etc.) and the degree to which the employee works with or through other people to achieve organization goals. It includes internal and external contacts and evaluates the frequency of the contact, the nature of the contact (informational vs. influencing), and the degree of impact the contact has on the organization. Degree Description of Characteristics Has little or no interaction with others (less than 20% of work time) and contact is internal, limited to co-workers and the direct supervisor for the purpose of supplying or obtaining information on routine matters. (Seeking and exchanging information, engaging others in conversation, and responding to questions) 2 Has moderate interaction with others (21% to 50% of work time) and contact is internal with other departments and superiors in other areas, for the purpose of supplying or obtaining information, but may require some influencing skills, tact and discretion. (Interpreting and explaining information, outlining alternative actions, and or gaining information from others) 3 Has frequent interaction with others (more than 51% or work time) and contact is both internal and external to the organization, for the purpose of supplying or obtaining information, and may require minimal influencing skills, tact and discretion. (Interpreting and explaining information, outlining alternative actions, and gaining information from others) 4 Contact is both internal and external to the organization, for the purposes of influencing and persuading in order to carry out company policy or goals. Requires communication skills, tact, discretion, persuasion, and an awareness of dynamics and organization goals with respect to external contacts (customers, suppliers, government entities, the community, or others) to gain cooperation. (Convincing other people, resolving disagreements, leading group activities, making presentations, or counselling) 5 Contact is both internal and external to the organization, primarily with top management levels, for the purposes of influencing and persuading in order to carry out company goals. Requires an awareness of strategy and timing. May involve difficult or sensitive negotiations requiring considerable tact, discretion, communication skills, and persuasiveness. (Formal or informal negotiations, resolution of complex situations, formalized debates or presentations) Complexity of Duties This factor evaluates the complexity of duties with regards to the degree of independent action, standardized job duties, exercise of judgement, job decisions, exercise of discretion, resourcefulness, or creativity in devising methods, procedures, services or products. Degree Description of Characteristics Little Judgement: Understands and follows simple instructions. 2 Some Judgement: Follows detailed instructions and standard procedures to perform repetitive or routine duties. 3 Simple Analytical Judgement: Plans and performs varied duties requiring an extensive knowledge of a particular field. Uses a wide range of procedures. 4 Complex Analytical Judgement: Plans and performs a wide variety of duties requiring a broad knowledge of company policies and procedures in addition to extensive knowledge of a particular field. 5 Advanced Analytical Judgement: Plans and performs difficult work without set precedent or procedures. Involves highly technical or involved projects that have new or constantly changing problems. Decision Making This factor evaluates the thought process of selecting a logical choice from the available options. When trying to make a good decision, a person must weigh the positives and negatives of each option, and consider all the alternatives. For effective decision-making, a person must be able to forecast the outcome of each option as well, and based on all these items, determine which option is the best for that particular situation. Degree Description of Characteristics Requires few decisions and duties are usually very standardized. 2 Exercises judgement to analyze facts or conditions to determine what action should be taken using standard practices. 3 Requires minor decision making. Requires outstanding judgement and initiative to deal with complex factors not easily evaluated. Makes decisions based on precedent and company policies. 5 Ingenuity and exceptional judgement necessary to deal with not easily evaluated factors and to interpret results. Makes decisions that involve a great deal of responsibility. Job Description for Customer Service Representative/Front Desk Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Customer Service Representative I – U.S. National Averages The median expected salary for a typical Customer Service Representative I in the United States is $30,380. This basic market pricing report was prepared using our Certified Compensation Professionals’ analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies. Additional Information: O’net Source: Median wages (2011) $13.07 hourly, $27,190 annual Job Description for Fitness Instructor Coordinates all fitness programs for a facility. Organizes and instructs exercise classes for all fitness levels. Ensures that all participants are properly trained on the use of the facility’s exercise equipment. Responsible for making sure that the exercise area and equipment are safe and clean. May require a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor. Source: HR Reported data as of June 2012 The median expected salary for a typical Fitness Instructor in the United States is $47,240. This basic market pricing report was prepared using our Certified Compensation Professionals’ analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies. Job Description for Sales Ensures the maximum effectiveness of the sales force by developing and implementing training programs. Designs and delivers training sessions on company products, business practices, and other topics as needed. Monitors and reports on the effectiveness of training programs and may conduct initial needs analysis. Requires a bachelor’s degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Directs and oversees an organization’s sales policies, objectives, and initiatives. Sets short- and long-term sales strategies and evaluates effectiveness of current sales programs. Relies on extensive experience and judgment to plan and accomplish goals. Conclusion Recent industry compensation surveys state that employees remain in their jobs for 1 year or more. Though employee motivation is strongly derived from an individual’s passion for his or her work, compensation plays a major role in satisfaction and retention. According to the U.S. Department of Labor, fitness instructor’s average salary is $20.25 per hour, while rates for specialty instructors, yoga/Pilates instructors, group fitness instructors and personal trainers range from $23.75 to $30.50 per hour, on average. Knowing how fitness jobs are positioned within the wider employment market can help keep the industry competitive. However, with increasing numbers of career fitness professionals, progressive salary changes within the industry are perhaps equally important. Gold’s Gym follows a lag policy and although it has remained in the industry for the past decades, it is still one of the most criticized gyms in America unfavorable reviews. Reference: http://www.glassdoor.com/Salaries/personal-trainer-salary-SRCH_KO0,16.htm http://www.bls.gov/ooh/personal-care-and-service/fitness-trainers-and-instructors.htm http://www.careerbliss.com/salary/golds-gym-salaries-284979/ http://www.bls.gov/ooh/personal-care-and-service/fitness-trainers-and-instructors.htm http://www.onetonline.org/link/summary/43-9061.00#AdditionalInformation http://swb.salary.com/salarywizard http://www.simplyhired.com/a/salary/search/q-gold’s+gym http://www.lafitness.com/pages/employment.aspx http://www1.salary.com/Personal-Trainer-salary.html http://www.glassdoor.com/Salary/LA-Fitness-Salaries-E12445.htm

Digestion and Important Functions

Anatomy &  Physiology Digestion is the process by which food is broken down into smaller pieces so that the  body can use them to build and  nourish cells and to provide energy. Digestion involves the mixing of food, its movement through the  digestive tract (also known as the alimentary canal), and  the chemical breakdown of larger molecules into  smaller molecules. Every  piece of food we eat has to  be broken down into smaller nutrients that the body can absorb, which is why it takes hours to fully digest food. The digestive system is made up of the digestive tract.This consists of a long  tube of  organs that runs from the mouth to the anus and includes the esophagus, stomach, small intestine, and large intestine, together with the liver  , gall  bladder  , and  pancreas, which  produce important secretions for digestion that drain into the small intestine. The digestive tract in an adult is about 30  feet long. Mouth and Salivary Glands Digestion – begins in  the mouth, where chemical and mechanical digestion occurs. Saliva or spit, produced  by the salivary glands (located under  the tongue and near the lower  Ã‚  jaw), is released into the mouth.Saliva begins to break down the food, moistening it and making it easier to  swallow. A digestive enzyme(called amylase) in the saliva begins to break  down the carbohydrates(starches and sugars). One of the most important functions of the mouth is  chewing. Chewing allows food to be mashed into a soft mass that is easier to swallow and digest later. Esophagus – Once food is swallowed, it enters the esophagus, a muscular tube that is about10 inches long. The esophagus is located between the throat and the stomach. Muscular  wavelike contractions known as peristalsis push the food down through  the esophagus to the stomach.A muscular ring (called the cardiac sphincter) at the end of the esophagus allows food to enter the stomach, and, then, it  sque ezes shut to prevent food and fluid from going back up the esophagus. Stomach – a J-shaped organt hat lies between the esophagus and the small intestine in the upper  abdomen. The stomach has 3 main functions: to  store the swallowed food and liquid; to mix up the food,  liquid, and digestive juices produced by the stomach; and to slowly empty its contents into the  small intestine. Small Intestine – Most digestion and absorption of food occurs in the small intestine.The small intestine is a narrow,  twisting tube that occupies most of  the lower abdomen between the stomach and the beginning of the large  intestine. It extends about 20 feet in length. The small intestine consists of 3 parts: the duodenum (the C-shaped part), the  jejunum  (the coiled midsection), and the ileum(the last section). The small  intestine has 2 important functions. First, the digestive process is completed here  by enzymes and other substances made by intestinal cells, the pancreas, and  the liver. Glands in the  intestine walls secrete enzymes that breakdown starches and sugars.The pancreas secretes enzymes into the  small intestine that help  breakdown carbohydrates, fats, and proteins. The liver produces  bile, which is stored in the gallbladder. Bile helps to make fat molecules (which otherwise arenot soluble in water) soluble, so they can be absorbed by  the body. Second, the small intestine absorbs the nutrients from the digestive process. The inner wall of the small lintestine is covered by millions of  tiny fingerlike projections called villi. The villi are covered with even tinier projections called microvilli.The  combination of villi and microvilli increase the surface area of  the small intestine greatly, allowing absorption of  nutrients to occur. Undigested material travels next  to the large intestine. Large intestine – forms an upside down U over  the coiled small intestine. It begins at the lower rig ht-hand side of the body and ends  on the lower left-hand side. The large intestine is about 5-6 feet long. It  has 3 parts: the cecum, the colon, and the rectum. The cecum is a  pouch at the beginning of the  large intestine. This area allows food to pass from the small intestine to the large intestine.The colon is where fluids and salts are absorbed and extends from the cecum to the rectum. The  last part of the large intestine is the rectum, which is where feces(waste material) is stored before leaving the body through the anus. The main  job of the large intestine is to  remove water and salts (electrolytes) from the undigested material and to form solid waste that can be excreted. Bacteria in the large intestine help to  break down the  undigested materials. The remaining contents of the  large intestine are moved toward the rectum, where feces are stored until they leave the body through the anus as a  bowel movement.

A self assessment on intercultural negotiating skills Essay - 1

A self assessment on intercultural negotiating skills - Essay Example This paper looks at issues surrounding intercultural negotiations. Qualities of a Good Intercultural Negotiator A good cross-cultural negotiator should be a good observer and listener. He is able to observe how people from two different cultural backgrounds communicates and is thus able to develop a common ground where the two parties can understand each other. Another characteristic that a good communicator should bear is the ability to communicate clearly and precisely. He should be able to identify the root problem of the conflict and communicate it to the parties involved (JANDT, 2010: 65). He should then communicate the need to first deal with the root problem as a way of eradicating the problem completely. A good intercultural communicator should never assume anything. When in doubt about something, he should ask for clarification from the parties involved. He should also not shy away from paraphrasing statement to ensure that there is no misunderstanding Assumptions may lead t o the negotiator making decisions based on stereotypes and not fact. This would make the party which is affected by the cultural stereotype to be dissatisfied with the solution and the conflict is not amicably resolved. A negotiator should also be flexible in terms of negotiation (FISHER & PATTON, 1992: 32). It is okay to conduct a background research on the conflict and come up with ways of resolving the conflict before meeting the parties. However, a good negotiator should be able to change his solutions in line with new information acquired during the negotiation process. Self assessment on the Simulation of the role of an Intercultural Negotiator In the case I was negotiating upon as an MP of Dunston area involved convincing Spitzer UK Company to continue operating within the area. The company had invested in the area but was now closing its operations in Duston as it stopped some of its research projects respiratory and allergy. This move would result in 2400 people losing thei r jobs. This is against my promises to the people of increasing job opportunities. I resolved this problem by talking to Duston mayor to find a way that we could stop the company from leaving the district. A meeting was organized between the Spitzer company managers and the mayor. For the company to continue operating in the district, the mayor would provide the necessary infrastructure needed such as roads. He would also relax the tax requirements making this region attractive to Spitzer. This was with the condition that they retain all the employees. The company would then work on its existing researches in Dunston. Eventually the company agreed to continue with its operation but would have to reduce the current employees by 20% in order to cut on costs. One mistake that I made when going to the negotiations is that I believed that the only solution to the problem was having all the employees retained. However, after talking with the parties involved and almost repulsing the Spitz er company manager, I realized that there was another solution. If the company agreed to retain its operations in the district with 80% of employees, it would soon need to employ more people as it started working on new project. The deal may not be what I wanted at the moment but the company would employ more people in the longrun (GIBSON, 2002: 49). If the company refused the deal and moved its